Self-service in customer portal [Full launch Finalization]

What is the benefit? Why is this valuable?

License Manager Users of Qt License Server should be able to do self-service for managing site and floating licenses within the Customer Portal. This will enable customers to handle license pool operations such as merging and splitting, improving flexibility and autonomy in license management.

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RnD User Stories:

Revoke License for Qt Hosted backend, On-Prem Connected or On-Prem Airgapped Backend

• As a Qt Account Manager / Customer Success Engineer, I want to revoke a license for Qt License Server through the Customer Portal, so that I can reallocate licenses or manage compliance.
• Acceptance Criteria:
  • User can select individual users, groups or organisations and revoke their licenses instantly.
  • A confirmation prompt is displayed before revocation to prevent accidental actions.
  • The status of revoked licenses is updated immediatelly.

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Manage License Pools

• As a Qt License Server License Manager, I want to manage license pools within the Customer Portal, so that I can allocate and distribute licenses based on different teams, departments, or projects.
• Acceptance Criteria:
  • Users can create, rename, merge, and split license pools through a user-friendly interface.
  • License allocation per pool can be adjusted dynamically, and changes are applied without server restarts.
  • Detailed views of license usage per pool are available for monitoring purposes.

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PM User Stories:

Internal Training for Sales and Support Teams

• As a product manager, I want to ensure the sales and support teams are trained on the new self-service features, so they can assist customers effectively and address inquiries.
• Acceptance Criteria:
  • A training session is held for sales and support teams, with a recording available for future reference.
  • FAQs and a quick-reference guide are provided to assist teams in addressing customer questions.
  • A follow-up Q&A session is scheduled to address any emerging concerns post-training.

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Technical information

• Planning is here: https://miro.com/app/board/uXjVKCCMsMg=/