As a member of Sales/Support team, I want to be trained on the new self-service features, so I can assist customers effectively and address inquiries.

Acceptance Criteria:

• A training session is held for sales and support teams, with a recording available for future reference.
• FAQs and a quick-reference guide are provided to assist teams in addressing customer questions.
• A follow-up Q&A session is scheduled to address any emerging concerns post-training.