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  1. Qt
  2. QTBUG-52178

Qt 5.6 based app not running on Windows 7 - missing api-ms-win-shcore-scaling-l1-1-1.dll

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Details

    • Bug
    • Resolution: Invalid
    • P1: Critical
    • None
    • 5.6.0
    • WebEngine
    • None
    • Windows 7 Service Pack 1 x64 and x86

    Description

      We recently upgraded our app to build against the release version of Qt 5.6 and after installing will no longer run on Windows 7. I have tested on systems with fresh installs of Windows 7, 8.1 and 10, but 7 is the only affected OS. The specific error is 'The program cannot start because api-ms-win-shcore-scaling-l1-1-1.dll is missing' I can PM soneone an installer for the application if it would help you reproduce and debug the issue. Please let me know if you have any insights

      Attachments

        1. upload.png
          upload.png
          8 kB
        2. TestMachine-dxdiag.txt
          29 kB
        3. HipChat.dwi
          6.52 MB
        4. DxDiag.txt
          15 kB
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            qt_webengine_team Qt WebEngine Team
            dustinhenry Dustin
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            Dates

              Created:
              Updated:
              Resolved:

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