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  1. Qt
  2. QTBUG-52178

Qt 5.6 based app not running on Windows 7 - missing api-ms-win-shcore-scaling-l1-1-1.dll

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Details

    • Bug
    • Resolution: Invalid
    • P1: Critical
    • None
    • 5.6.0
    • WebEngine
    • None
    • Windows 7 Service Pack 1 x64 and x86

    Description

      We recently upgraded our app to build against the release version of Qt 5.6 and after installing will no longer run on Windows 7. I have tested on systems with fresh installs of Windows 7, 8.1 and 10, but 7 is the only affected OS. The specific error is 'The program cannot start because api-ms-win-shcore-scaling-l1-1-1.dll is missing' I can PM soneone an installer for the application if it would help you reproduce and debug the issue. Please let me know if you have any insights

      Attachments

        1. upload.png
          8 kB
          Dustin
        2. DxDiag.txt
          15 kB
          Dustin
        3. HipChat.dwi
          6.52 MB
          Dustin
        4. TestMachine-dxdiag.txt
          29 kB
          Dustin
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            qt_webengine_team Qt WebEngine Team
            dustinhenry Dustin
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            Dates

              Created:
              Updated:
              Resolved:

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